Selected work

What I know how to build, fix, scale and lead.

Building Calendly's People Operations COE

Calendly · Scale / People / Systems

The situation: Calendly entered a period of significant growth and organizational complexity with a distributed, scaling workforce.
The work: Built and led the People Operations Center of Excellence: tiered employee support, case management, knowledge management and self-service.
The challenge: Scaling support and governance across a global, distributed workforce without adding bureaucracy.
The impact: An operating backbone for People — clear escalation paths, self-service infrastructure and reporting leaders could use.

Atlanta Ventures · Venture / Scale / People

The situation: Founders across a venture portfolio were hiring, raising and scaling faster than their people systems.
The work: Built HR functions from the ground up, advised founders and CEOs, designed orgs, and supported recruiting, compensation and performance.
The challenge: Multi-company support across very different stages, cultures and founder styles.
The impact: Companies moved from early teams to more sophisticated organizations ready for capital events.

Pardot, Rigor, Prelude and Calendly · M&A / Change

The situation: Organizations facing acquisition and integration — moments when everything changes.
The work: Supported people-side preparation, integration workstreams, onboarding operations and organizational change.
The challenge: Translating business change into something people could actually execute.
The impact: Smoother transitions for employees and leadership through major capital events.

Workday + Zendesk · Technology / Operations

The situation: A growing People team needed systems that could keep up with headcount and complexity.
The work: Implemented and optimized Workday and Zendesk; built case workflows and knowledge infrastructure.
The challenge: Aligning tools with real processes across Legal, Finance, Security and Privacy.
The impact: Systems that made support measurable and self-service genuinely useful.

Calendly · Global / Operations

The situation: Expansion into new countries and a distributed team model.
The work: Supported global expansion through Employer of Record solutions and cross-border workflows.
The challenge: Compliance and consistency across jurisdictions.
The impact: A repeatable path to hire and support people wherever the business needed them.

Heart of South Downtown · Executive Leadership / Community

The situation: A place-based organization focused on the future of one of Atlanta's most important neighborhoods.
The work: As CEO, leading strategy, operations, governance, funding, partnerships and workforce initiatives.
The challenge: Aligning partners with competing priorities and very different definitions of success.
The impact: Moving ideas into execution across public, private and philanthropic partners.

Heart of South Downtown · Community / Workforce

The situation: Opportunity in the neighborhood depends on access to good work.
The work: Workforce strategy, community engagement and higher-education and corporate partnerships.
The challenge: Building systems people can actually access.
The impact: Pathways connecting residents, employers and training partners.

PeopleHappy · Founder / Entrepreneurship / Technology

The situation: Growing companies need people infrastructure before they can afford a full HR department.
The work: Founded a practice combining experienced HR leadership with the systems required to run the business.
The challenge: Designing a model that scales beyond one person's hours.
The impact: Evolving into a technology-enabled operating model for the back office.